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Popurlar Questions

Frequently asked questions

Buy Crypto

How do I buy Crypto?

To buy Crypto from our website, you need to log into your verified account and visit the “Buy” section on the top of the website. Please choose the amount, enter your wallet details, check all the Terms and Conditions, and push the green button “Submit” on the bottom.

Crypto wallet

To buy Crypto, you need to have a crypto wallet - the digital equivalent of a physical wallet, that is used for transactions with cryptocurrency. In order to buy Crypto from us, you either need to use a wallet that you already have or create one (e.g. https://www.blockchain.com/).

Payment methods

You can use a bank card (credit/debit of Visa/Mastercard), or bank wire to buy cryptocurrency using your Belmont account.

Can I cancel or reverse a crypto transfer?

No, there is no control over the crypto transfer. When you post a crypto transaction, it is a one-way trip that is impossible to reverse. Crypto transactions are irreversible, and you are unable to call them off. That’s why it's crucial to make sure your transaction details are accurate before you click Send.

Credit card was declined

Most likely, the bank that issued the card (your bank) has cancelled the payment automatically. In most cases, simply calling your bank and asking to allow the transaction to go through resolves the issue. If you are being told that everything is good from the bank's side and it still doesn’t work, please contact us for more information.

I bought crypto and never received it

A cryptocurrency transaction requires 6 confirmations before it can be considered complete. In extreme cases, the transaction can take anywhere from 30 minutes to a few hours. The transaction amount will automatically be credited after the confirmation in the blockchain.

I bought Crypto and sent it to the wrong wallet

It should be noted that due to the nature of blockchain technology, transactions cannot be reversed, so it is very important to double-check whether you have chosen the correct wallet number while purchasing Crypto.

My Account

How do I create an account? (short guide)

Follow these steps to create and activate your BELMONT Account.

  1. Click on the ‘‘Sign Up’’ button on the right-hand corner of the webpage to create your account.

  2. Hit the button ‘‘Register Account’’ after completing your personal information.

  3. Complete the remaining steps with your personal information and also verify your account by providing a copy of your passport or national ID card and also Proof of Address.

    If you have any other issues do not hesitate to contact us at [email protected].

How do I create an account?

To use exchange services, an account with the website needs to be created.

  1. The very first step is to click on the “SIGN UP” button in the top right corner of the main page of the website.

  2. “Sign Up” page has the following view. Registration fields are standard, however, it should be noted that both email address and phone number must be accurate as their verification is the next crucial step. After clicking on “Submit”, a confirmation email is sent.

    The confirmation email has the following view. After verifying the email address, you can log into the account on belmont.exchange. Login page requires an email address and a password previously confirmed.

    Next, you will see a mobile verification page. It can be skipped at this point, but must be completed eventually as the mobile verification is one of the elements for the account approval.

    Regardless whether the mobile phone has already been confirmed, you may now be able to go through the identification process. This page has 4 tabs, first of which is “Personal Info”.

    The second tab displays a questionnaire which includes several questions for a deeper knowledge of your profile as it is essential for the KYC (know your customer) process.

    The third tab offers you to upload the documents for a desired level of limits. Documents will be used by our compliance officer for the customer due diligence which is held depending on the risk level scored by matching the user’s details against lists and metrics commonly used for the CDD.

    The last tab shows the current status of your account approval. After everything is green, you will gain access to buy digital currency for fiat. Usually it takes no more than 10 minutes to know the results of your documents’ verification.

What cryptocurrency can be used in my Belmont Account?

There are different types of cryptocurrency that you can use in your Belmont account- the Bitcoin (BTC) and Ethereum.

Cannot login

In case you forgot your password, please press on “Forgot my password” on the login page and follow the instructions.

If the password recovery function doesn’t send any emails, that can either mean you put the wrong email address, or it can also possibly mean your account has been terminated due to rule violations or other reasons. For more information about the account or how to restore it, please contact us at [email protected].

How do I stop my account and delete all data?

In order to delete the account and erase all data connected to it, please contact us at [email protected]


How to protect your account from being hacked?

To protect your account on the exchange, please follow our recommendations:

  • It is important to use a separate email for registration on the exchange, which is not a publicly available address for your regular activities, registrations on other sites, etc;

  • When registering on the exchange, use a unique, complex password - at least 10 characters, containing letters in both cases, numbers;

  • In no case should you use the same password on different services! This significantly increases the likelihood that your account will be hacked, especially if your “standard” password comes with your “standard” email - hackers first of all check all financial services, including cryptocurrency exchanges for accounts with known emails and passwords leaked from other sources;

  • Be aware of phishing. Don't click on suspicious links in your email inbox. Hackers have learned to use them to gain access to your entire operating system. Always check the sender and take another look at the link;

  • Be careful what you share, don’t let anyone know any of your passwords and logins.

What is Two-Factor Authentication and how to enable it?

Two-Factor Authentication (2FA) is an additional layer of account security. In addition to entering a password, you also need to enter a one-time code that comes to your mail, phone or external app. By doing this, you confirm your identity. When you activate this option, in addition to the password, the hacker also needs to enter a code to log into your account, which significantly improves the security level of your account.

My email account was hacked

If the email account connected with Belmont was hacked, please contact our support team urgently at [email protected]!

Account Verification

Didn’t receive an SMS code

First and foremost, you need to make sure that the number has been put correctly. Sometimes, the service is not instant, so you would need to wait for some time until the SMS gets delivered. You can always contact us for help in this matter.

Didn’t receive a confirmation email

First, please check your spam and trash folders and make sure that your email address is correct. Also, to guarantee that an email has been received please use popular well-known services such as Gmail, or Yahoo. Some email accounts registered on specific domains might not work with our service. You can always contact us for help in this matter.

Why do I need to verify my account?

To use Belmont services, you need to verify your identity due to Banking Regulations (also known as KYC- Know Your Customer). It is the process of a business verifying the identity of its clients and carrying out various preventive measures against fraud, corruption, and financial crime.

Verification levels explained

In order to start buying cryptocurrency, you need to verify your account details first. There are 4 different levels of verification that define your limits for purchasing cryptocurrency:

Level 1 - up to 300 EUR
Proof of Identity & Declaration of Fiat Deposit by CC*.

Level 2 - from 300 EUR to 3000 EUR
Proof of Address (utility bill or any other proof of address (e.g. bank statement) is required).

Level 3 - from 3000 EUR to 50000 EUR
Source of Funds/Wealth - a statement (usually a bank statement) to prove the origin of money assets (must not be older than 6 months from the date of upload).

A selfie of you holding a passport, or any other government-issued document, that proves your identity (the photo on your document must be clearly visible).

Requirements for your Proof of Identity (level 1)

Documents allowed: Passport, or ID Card Front & ID Card Back, or Driving License Front & Driving License Back.

Must contain:

  • Full name, photo, date, and place of birth;

  • Country, place and date of issue;

  • Name of the Issuing Authority;

  • Registration Number;

  • Must be valid within the next 6 months.

Requirements for your Proof of Address (level 2)

  • The document should not be older than 3 months from the date of the upload;

  • It should contain the applicant's full name or the family name (subject to management's decision);

  • Your address and postal code should match those provided during the registration;

  • Cell phone bills are not accepted;

  • P.O. BOX addresses are not accepted.

*If you pay with a bank card, we will ask you to fill out the Declaration of Fiat Deposit form sent to your email address after the first successful transaction.

**The higher level of verification can be obtained after succeeding the previous.

***Please make sure the images are high quality, unobstructed, not cropped and don’t exceed 3MB. Copies can be sent in PNG, JPEG or PDF format.

What is the age limit to verify an account?

To open a BELMONT account, you need to be at least 18 years old.

If you have any questions, drop us an email at [email protected].

How long does it take to verify my account?

The process of Belmont account verification takes less than 1 day (assuming that we have received your documents). We will send a notification email to your registered email address as soon as your account application and documents have been reviewed. If you have any additional questions, feel free to contact us at [email protected].

My Verification request has been rejected. What should I do?

If you uploaded your documents and you received a rejection email from us, kindly follow the instructions sent to your email address from Belmont and apply again. The full list of requirements and instructions for Belmont account verification can be found here.

Can I use another person’s documents or data for creating and verifying my BELMONT account?

Absolutely No. Using other people's documents or any information is considered as identity and financial fraud. Such documents will not be allowed. Only your documents can be used to create and verify an account with Belmont.


What is Bitcoin?

Bitcoin is an innovative payment network that is different than the the traditional finance world is used to; Bitcoin is a currency born into the digital age.
It offers three essential values in which many currencies cannot attain: decentralization, open source and peer-to-peer networking.

Who invented Bitcoin?

The original Bitcoin code was designed by Satoshi Nakamoto under MIT open source license. Back in 2008, Nakamoto outlined the idea behind Bitcoin in his white paper, which scientifically described how the cryptocurrency would function. Satoshi left the Bitcoin code in the hands of developers and the community in 2010.

Bitcoin transactions

A transaction is a transfer of funds between bitcoin wallets, information about this action is included into the blockchain. Bitcoin wallets contain sensitive information called a secret key that is used to sign transactions, providing mathematical proof that the transaction is indeed approved by the wallet owner. This signature also prevents the transaction from being changed after it has been uploaded to the network. All transactions are broadcast between users and begin to be confirmed by the network, usually within 10 minutes, using a process called mining.

What is Bitcoin mining?

Bitcoin mining is equivalent to the mining of gold, but its digital form. The process is compromised in computers solving algorithmic equations along with hash functions. These difficulties aid miners to confirm blocks of transactions held within the network.

What is a mining Fee?

Miner fees are given to motivate bitcoin miners (and their operators). The fee is paid to the bitcoin miners to process transactions and secures the network. These fees confirm and secure crypto transactions by adding blocks to the blockchain. These funds are collected by the miners for their service and are not proceeded by any way to Belmont.
The mining fee is determined by the amount of traffic on the network. The calculation is applied after the creation of an outgoing transaction. So, it can depend on the network’s volume and exchange rates. In other words, when transaction activity is relatively low, mining fees are low too. If the transaction activity increases, mining fee rates will also increase. More information on bitcoin transaction fees can be found on BitcoinWiki.

What is blockchain?

Originally devised for the digital currency, blockchain is a simple yet clever way of passing information from A to B in a fully automatic and harmless manner. In this context, when we say ‘block’ and ‘chain’ we talk about digital information (the ‘Block’) that is stored in a public database (the ‘Chain). One party to a transaction initiates the process by creating a block. This block is proved by thousands, perhaps millions of computers distributed around the net.

Is Bitcoin used for illegal activities?

Like all commodities, Bitcoin can be used in illegal activities. However, participants in Bitcoin communications are identified by public addresses – those are the long strings of around 30 characters you see in a person’s Bitcoin address, usually starting with the numerals ‘1’ or ‘3’. For every transaction, the sending and receiving addresses are publicly available.

Can Bitcoin be regulated in any way?

Cryptocurrency is not centrally regulated by any government and thus every government is taking different approaches to regulate Bitcoin and other cryptocurrencies.

Regulations and licensing

Belmont Solutions OU is a Private Limited Company, incorporated under the laws of the Republic of Estonia (No: 14630928) and has operation license for:

Providing a virtual currency wallet service;

Providing services of exchanging a virtual currency against a fiat currency.


Still Have Questions?


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